SHIPPING & HANDLING
Orders received by 10am AWST Monday - Friday will be dispatched on the same day pending credit verification. Orders made on weekends or public holidays will be processed on the following business day and dispatched within 24 hours pending credit verification.
During peak times there may be slight delivery delays however if you do not receive your order in the timeframe specified, please contact us on +618 9322 6204 or email us at email@example.com
RATES - DOMESTIC DELIVERY (AUSTRALIA)
We offer free shipping on all domestic orders over $300. Please note this is Regular Parcel Post only. Fees will apply for Express Post. For all orders under $30, a shipping fee of $10 will be charged.
Domestic orders will be sent out using Australia Post via the eParcel Express Post network. Express Post guarantees next business day delivery for all metropolitan areas in Australia. For regional areas, delivery will take between 2-3 business days. Your signature may be requested upon delivery.
RATES - INTERNATIONAL DELIVERY
For international shipping, we offer two flat rate shipping options:
For $25, orders will be sent out using Registered International Air Mail. Delivery of your order may take 3-14 days. A tracking number will be provided racking is provided, however you will need to contact Customer Service to obtain further tracking information.
For $50, orders will be sent out using DHL Express. Delivery of your order will take 1-3 working days. Full tracking is provided from the DHL website.
Orders received by 10am AWST on a business day and pending credit verification, will be dispatched on that business day. Orders placed on a weekend or public holiday will be dispatched on the following business day.
Orders will be shipped within 24 hours pending credit verification.
You may be responsible for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival.
If you do not receive your order in the timeframe specified, please contact us on +618 9322 6204 or email us at firstname.lastname@example.org
You will be sent a Shipping Notification with a tracking number via email once your order has been dispatched. You will then be able to track the status of your delivery with the link provided in the email.
RETURNS & EXCHANGES
Please choose carefully as we do not accept exchanges or refunds on sale items unless faulty. We do not accept exchanges or refunds for change of mind.
Refunds will only be given if there is an apparent manufacturing fault. We will review this on a case-by-case basis and we hold the right to refuse a return if the reasons are unsatisfactory. Refunds will be credited to the customer via original method of payment (eg. Credit Card, PayPal).
Exchanges can only be accepted within 14 days of purchase. We only accept exchanges on items that are still in original resalable condition and in original packaging. All items must remain in brand new condition, tagged, unwashed, and unworn. This does not affect and is in addition to your statutory rights as a consumer. Please note all footwear must have original, undamaged shoeboxes with no sole markings or scratches.
We are not responsible for the return shipping cost of items, unless items are faulty.
Prior to a return please contact us on email@example.com to obtain a return authorisation.
HOW DO I RETURN AN ITEM?
IN-STORE: Visit us within 7 days of receiving your order and our staff will assist you with an exchange or credit note. For a refund request, please contact us at firstname.lastname@example.org as we do not offer refunds at our retail stores.
VIA POST: Please contact us at email@example.com within 7 days of receiving your order providing your order number and brief explanation of your return/exchange. We are not responsible for the return shipping cost of items, unless items are faulty. All items are to be returned within 7 days. Items received after the 7-day time frame will be assessed at our discretion.
For security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.
Please send your returned goods to:
Shop 14 Shafto Lane
872-884 Hay Street
I HAVE RETURNED AN ITEM WHAT HAPPENS NEXT?
Once your returns package has been accepted, you will either receive your new item (for exchange), or a refund on the cost at purchase (excluding any shipping cost) directly to the credit card from your original transaction. An email will be sent to you confirming your refund/exchange. For any questions regarding the return/exchange process, please email us at firstname.lastname@example.org or call us on +618 9322 6204